First casino withdrawal: from request to bank transfer

You have just won and you are making your first casino withdrawal. The money is not in your account a minute later, when you were hoping it would be? That is perfectly normal: this first request sets off a check that later ones will never go through again. Until it is approved, the payment waits, and that is by design. After that, you get the full benefit of instant casino withdrawals, with your money on its way within minutes.

This step only happens once. Knowing what is checked, and why, lets you prepare for it before you even play, then forget about it. Here is how it works at Crazy Dice, one document at a time.

What gets checked on a first withdrawal

By the time you ask to be paid, your identity has already been verified. Since 1 May 2025, that has been a condition for depositing at any Belgian casino: without it you cannot place a bet, so you cannot win either. What the first withdrawal adds is the bank account that will receive the money, plus your proof of address if it has not been sent yet.

These documents are read together. The name on your identity card has to appear on your proof of address and on the bank account, and that match is exactly what is examined. A flawless document in someone else's name will not be accepted.

Signed up with itsme? Only one document is left

If you chose to register with itsme, the app passed us your identity and your address when your account was opened, both already confirmed. Those two points are settled. Only one check remains, on your bank account, when you make your first withdrawal.

itsme has nothing to do with your bank: the app confirms who you are and where you live, nothing more. Proof that the account is yours is therefore provided separately, once, when you ask to be paid.

A useful precaution if you have moved since activating the app: the address we receive is the one itsme holds. Before signing up, take a minute to update your itsme details, so your real home address and the one on your account do not differ.

Account verification without itsme: accepted documents

If you signed up without itsme, you send your documents yourself by uploading them directly from your account. For your identity, that means your identity card, photographed on both sides: front and back.

For your address, two documents are accepted: a utility bill in your name at your current address, or a household composition certificate. You can request the latter from your local council, or download it free of charge from Mijn Dossier / Mon DOSSIER, the online service of the FPS Home Affairs, using your eID, its PIN code and a card reader.

Whatever you send, a sharp, complete and legible photo saves time: a cropped or unreadable document may be rejected, and you will have to upload it again.

The bank account must be in your name and used for your deposits

Two rules apply to the receiving account, with no exceptions. It must be in your name, and the withdrawal goes to the account you deposited from. So you cannot have your winnings paid into a relative's account, even with their agreement.

To prove it, you will be asked for a photo of your bank card, or a bank document showing all the account details, including the holder's name. This link between your identity and the account being credited, required of every online casino holding a Belgian licence, shuts the door on anyone trying to divert your winnings to another IBAN.

How long does a casino withdrawal take the first time?

The first payment waits until your documents have been checked: that is the only thing that sets it apart from the next ones. There is nothing for you to chase, as an email tells you as soon as verification is approved, or if a document needs to be sent again.

A few details can stretch that time: a blurred or cropped photo, a bill in another household member's name, an address that no longer matches your account, or a deposit made from an account other than the one you present. Each of these leads to a request for a new document, and so one more back-and-forth.

Once you have the green light, you choose between a standard bank withdrawal and an instant withdrawal. With the latter, the money arrives within minutes, free of charge, from €50. And verification will not come back: your next requests go through without any further documents.

Withdrawal without verification: why no licensed casino offers it

Some sites promise payouts without ever asking for documents. In Belgium, Belgian-licensed operators simply may not offer it. The Act of 18 September 2017 on the prevention of money laundering requires gambling operators to identify their customers and verify that information, and the European Directive 2015/849 forbids exempting casinos from it.

Until 30 April 2025, your identity could still be checked only when you withdrew. Since 1 May, it has been checked before the first deposit: the check was brought forward, never dropped. A promise of withdrawals with no verification at all therefore almost always points to a platform operating outside that framework. On unlicensed gambling sites, nothing guarantees that your winnings will ever be paid out, or to whom. Verification is not the operator being difficult: it is a legal obligation, and the best protection for your money.

Getting ready to withdraw your winnings before you win

A few habits, adopted when you sign up, make the first withdrawal almost as smooth as the ones that follow:

• make your first deposit from the bank account you want your winnings paid into, since that is where the withdrawal will go;
• keep your bank card to hand, or the bank document your online banking often lets you download;
• without itsme, have a recent bill or a household composition certificate ready, at the address where you live today;
• check that the name on your bank account matches the one on your identity card exactly.

Here, no bonus or wagering requirement gets in the way: nothing stands between your winnings and your bank account. To keep your budget under control, the safer gambling tools available from your player area are there whenever you need them. And to open your account, everything happens on the Crazy Dice website.

Frequently asked questions